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Cloud Administration / IT Support / Networking
Help Desk Technician, Level 1 Full Time
Full Job Description
A stellar opportunity awaits you at SpaceLink!
Opportunity calls: Help Desk Technician
Job information:
As an aspiring IT professional, you’re looking for an opportunity that allows you to learn the newest technologies, advance your technical expertise, and be part of a highly skilled team. You also want an employer that values and invests in its people.
SpaceLink has an immediate opening for a Help Desk Technician. As a Help Desk Technician, you’ll connect with our clients and make a difference in their day, providing technical support, troubleshooting, escalate and manage expectations, and resolving their simple technical issues. This is an outstanding opportunity to join a team of highly qualified peers and play an integral role in a thriving company that will challenge you to grow both your technical and business skills.
Our Help Desk Technicians are responsible for troubleshooting and resolution of reactive service issues. This technical support service position requires excellent communication, attention to detail and some technical skills. The compensation for this position ranges from $27,040-$35,000 annually DOE (dependent upon experience) plus benefits.
RESPONSIBILITIES OF THE HELP DESK TECHNICIAN
- Provide professional and caring technical support to our clients by managing your service request queue.
- Help to keep our clients’ end users productive by documenting, monitoring, and resolving issues in a timely manner.
- Work with the Service Desk Coordinator to manage expectations and service levels with our clients.
- Perform root-cause analysis and resolution.
- Research knowledge base repositories for technical solutions and configurations.
- Know when to escalate problems that require additional support.
- Maintain industry expertise by learning new and evolving technologies and by attaining desired professional certifications.
- Contribute to SpaceLink’s vision and direction by helping improve Service Desk practices.
- Work with the Service Desk Coordinator for scheduling and dispatching on-site to resolve service requests.
Additional Responsibilities:
- Maintaining a personal service ticket queue
- Prioritizing assignments with the Service Desk Coordinator
- Phone and in-person communication with clients
- Use of remote control and system monitoring software
- Root cause analysis
- Service ticket documentation
- Time entry and management
- Work within the framework of SpaceLink Service Desk and customer service processes
QUALIFICATIONS OF THE HELP DESK TECHNICIAN
- The Help Desk Technician must possess a minimum of two years of customer service experience and a basic knowledge of network and desktop technology comprised of the following technologies:
- Industry standard PC and workstation hardware
- Windows XP, Vista, 7, 8 and 10 OS
- Cloud-based services including Office 365, Egnyte, Dropbox and Google Drive.
- SAN and NAS Storage Technology
- Network backbone devices including switches, routers and firewalls
- A valid driver’s license
- Reliable transportation
- Reside within 20 miles of our San Diego office
- Professional certifications are a plus: CompTIA A+ (required within 60 days), Network +, Cisco CCENT
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit; use hands, and talk or head. The employee is occasionally exposed to work in high, precarious places and risk of electrical shock.
- The noise level in the work environment is usually moderate.
Work Environment:
- The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally exposed to work in high, precarious places and risk of electrical shock.
- The noise level in the work environment is usually moderate.
WHY SHOULD YOU JOIN SPACELINK?
SpaceLink is the industry leader in Managed IT, Cloud Computing and IT Project Services for businesses in San Diego. We have been recognized as one of the top Managed Service Providers in North America for 2016. Our culture is built on the foundation of integrity, teamwork, passion for exceeding customer expectations, a sense of urgency and having fun.
- You’ll have access to the newest technology
- You’ll be encouraged and receive the supported needed to earn professional certifications, making you more knowledgeable and valuable within the industry.
- Our employees are uniquely positioned to help drive growth and create new opportunities for the entire team.
- You won’t need to leave SpaceLink to advance your career. Our best people stay with us and grow with us.
- We offer a competitive salary and benefits, including medical, dental, vision, and life insurance from day one of employment, generous time-off, and more.
- We have been recognized as one of the top Managed Service Providers in North America.
A stellar opportunity awaits you at SpaceLink!
Opportunity calls: Service Desk Technician, Level 1
Job information:
As an aspiring IT professional, you’re looking for an opportunity that allows you to learn the newest technologies, advance your technical expertise, and be part of a highly skilled team. You also want an employer that values and invests in its people.
SpaceLink has an immediate opening for a Service Desk Technician. As a Service Desk Technician, you’ll connect with our clients and make a difference in their day, providing technical support, troubleshooting, escalate and manage expectations, and resolving their simple technical issues. This is an outstanding opportunity to join a team of highly qualified peers and play an integral role in a thriving company that will challenge you to grow both your technical and business skills.
Our Service Desk Technicians are responsible for troubleshooting and resolution of reactive service issues. This technical support service position requires excellent communication, attention to detail and some technical skills. The compensation for this position ranges from $25,000-$35,000 annually DOE (dependent upon experience) plus benefits.
RESPONSIBILITIES OF THE SERVICE DESK TECHNICIAN
- Provide professional and caring technical support to our clients by managing your service request queue.
- Help to keep our clients’ end users productive by documenting, monitoring, and resolving issues in a timely manner.
- Work with the Service Desk Coordinator to manage expectations and service levels with our clients.
- Perform root-cause analysis and resolution.
- Research knowledge base repositories for technical solutions and configurations.
- Know when to escalate problems that require additional support.
- Maintain industry expertise by learning new and evolving technologies and by attaining desired professional certifications.
- Contribute to SpaceLink’s vision and direction by helping improve Service Desk practices.
- Work with the Service Desk Coordinator for scheduling and dispatching on-site to resolve service requests.
Additional Responsibilities:
- Maintaining a personal service ticket queue
- Prioritizing assignments with the Service Desk Coordinator
- Phone and in-person communication with clients
- Use of remote control and system monitoring software
- Root cause analysis
- Service ticket documentation
- Time entry and management
- Work within the framework of SpaceLink Service Desk and customer service processes
QUALIFICATIONS OF THE SERVICE DESK TECHNICIAN
- The Service Desk Technician must possess a minimum of two years of customer service experience and a basic knowledge of network and desktop technology comprised of the following technologies:
- Industry standard PC and workstation hardware
- Windows XP, Vista, 7, 8 and 10 OS
- Cloud-based services including Office 365, Egnyte, Dropbox and Google Drive.
- SAN and NAS Storage Technology
- Network backbone devices including switches, routers and firewalls
- A valid driver’s license
- Reliable transportation
- Reside within 20 miles of our San Diego office
- Professional certifications are a plus: CompTIA A+ (required within 60 days), Network +, Cisco CCENT
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit; use hands, and talk or head. The employee is occasionally exposed to work in high, precarious places and risk of electrical shock.
- The noise level in the work environment is usually moderate.
Work Environment:
- The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally exposed to work in high, precarious places and risk of electrical shock.
- The noise level in the work environment is usually moderate.
WHY SHOULD YOU JOIN SPACELINK?
SpaceLink is the industry leader in Managed IT, Cloud Computing and IT Project Services for businesses in San Diego. We have been recognized as one of the top Managed Service Providers in North America for 2016. Our culture is built on the foundation of integrity, teamwork, passion for exceeding customer expectations, a sense of urgency and having fun.
- You’ll have access to the newest technology
- You’ll be encouraged and receive the supported needed to earn professional certifications, making you more knowledgeable and valuable within the industry.
- Our employees are uniquely positioned to help drive growth and create new opportunities for the entire team.
- You won’t need to leave SpaceLink to advance your career. Our best people stay with us and grow with us.
- We offer a competitive salary and benefits, including medical, dental, vision, and life insurance from day one of employment, generous time-off, and more.
- We have been recognized as one of the top Managed Service Providers in North America.
A stellar opportunity awaits you at SpaceLink!
Opportunity calls: Service Desk Technician, Level 1
Job information:
As an aspiring IT professional, you’re looking for an opportunity that allows you to learn the newest technologies, advance your technical expertise, and be part of a highly skilled team. You also want an employer that values and invests in its people.
SpaceLink has an immediate opening for a Service Desk Technician. As a Service Desk Technician, you’ll connect with our clients and make a difference in their day, providing technical support, troubleshooting, escalate and manage expectations, and resolving their simple technical issues. This is an outstanding opportunity to join a team of highly qualified peers and play an integral role in a thriving company that will challenge you to grow both your technical and business skills.
Our Service Desk Technicians are responsible for troubleshooting and resolution of reactive service issues. This technical support service position requires excellent communication, attention to detail and some technical skills. The compensation for this position ranges from $25,000-$35,000 annually DOE (dependent upon experience) plus benefits.
RESPONSIBILITIES OF THE SERVICE DESK TECHNICIAN
- Provide professional and caring technical support to our clients by managing your service request queue.
- Help to keep our clients’ end users productive by documenting, monitoring, and resolving issues in a timely manner.
- Work with the Service Desk Coordinator to manage expectations and service levels with our clients.
- Perform root-cause analysis and resolution.
- Research knowledge base repositories for technical solutions and configurations.
- Know when to escalate problems that require additional support.
- Maintain industry expertise by learning new and evolving technologies and by attaining desired professional certifications.
- Contribute to SpaceLink’s vision and direction by helping improve Service Desk practices.
- Work with the Service Desk Coordinator for scheduling and dispatching on-site to resolve service requests.
Additional Responsibilities:
- Maintaining a personal service ticket queue
- Prioritizing assignments with the Service Desk Coordinator
- Phone and in-person communication with clients
- Use of remote control and system monitoring software
- Root cause analysis
- Service ticket documentation
- Time entry and management
- Work within the framework of SpaceLink Service Desk and customer service processes
QUALIFICATIONS OF THE SERVICE DESK TECHNICIAN
- The Service Desk Technician must possess a minimum of two years of customer service experience and a basic knowledge of network and desktop technology comprised of the following technologies:
- Industry standard PC and workstation hardware
- Windows XP, Vista, 7, 8 and 10 OS
- Cloud-based services including Office 365, Egnyte, Dropbox and Google Drive.
- SAN and NAS Storage Technology
- Network backbone devices including switches, routers and firewalls
- A valid driver’s license
- Reliable transportation
- Reside within 20 miles of our San Diego office
- Professional certifications are a plus: CompTIA A+ (required within 60 days), Network +, Cisco CCENT
Qualifications:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit; use hands, and talk or head. The employee is occasionally exposed to work in high, precarious places and risk of electrical shock.
- The noise level in the work environment is usually moderate.
Work Environment:
- The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is occasionally exposed to work in high, precarious places and risk of electrical shock.
- The noise level in the work environment is usually moderate.
WHY SHOULD YOU JOIN SPACELINK?
SpaceLink is the industry leader in Managed IT, Cloud Computing and IT Project Services for businesses in San Diego. We have been recognized as one of the top Managed Service Providers in North America for 2016. Our culture is built on the foundation of integrity, teamwork, passion for exceeding customer expectations, a sense of urgency and having fun.
- You’ll have access to the newest technology
- You’ll be encouraged and receive the supported needed to earn professional certifications, making you more knowledgeable and valuable within the industry.
- Our employees are uniquely positioned to help drive growth and create new opportunities for the entire team.
- You won’t need to leave SpaceLink to advance your career. Our best people stay with us and grow with us.
- We offer a competitive salary and benefits, including medical, dental, vision, and life insurance from day one of employment, generous time-off, and more.
- We have been recognized as one of the top Managed Service Providers in North America.
